OurNet
Health Services
Excellence
Our organisation strives to be the best it possibly can. We want to deliver exceptional levels of service and seek feedback to highlight any shortcomings in order to respond and continually improve.
Mutual Respect
We endeavour to treat all our service users with dignity, respect and honesty. We seek to involve patients, families and carers in decision making and encourage them to take responsibility for their own health.
Patient Centred & Responsive Care
We strive to deliver care which is tailored to the specific and changing needs of the patients and service users we see. We recognise that patients are individuals with different expectations and priorities and we are committed to delivering services which can meet these. We are proactive in responding to change and identifying unmet needs.
Holistic Care
We treat people, not illnesses. This means that we are equally interested in the physical, psychological and social aspects of patients’ care. We understand the importance of placing a patient’s medical problem into its psychosocial context and the importance of providing support to carers.
Walsall Enhanced Access Service
The Walsall Enhanced Access Service is designed to allow patients increased access to primary care appointments during the weekday evenings and on Saturdays when GP practices may be closed…
GP Support Services
On occasion, Walsall GP practices may decide to ask OurNet to support the practice with caring for its patients when it is closed for events such as protected learning time. On such occasions patients will be asked to call OurNet to access core practice services…
PCN Support and Clinical Staffing
OurNet Health Services provide, administration, management and finance support to the seven Walsall PCNs and their practices. We currently employ over 50 members of Additional Roles Reimbursment staff…
Patient Testimonials
“Referred to Darlaston as own surgery having no appointments. The Doctor we saw was very lovely, great with my 9 year old who was poorly, would recommend. ”
“The Doctor was extremely thorough and help full, appeared to have a genuine interest in my daughters wellbeing really impressed..”
“Great service needed appointment got one the same day, Doctor was very good.”
CQC
OurNet Communication Centre, The Old Stables, Elmore Court, Elmore Green Road, Walsall WS3 2QW.